My child made an in-app purchase. Can I get a refund?

You may get a refund for in-app purchases if you haven’t used the purchased items yet. We cannot access your in-app purchase records and billing information.

Therefore, you must contact Apple iOS or Google Android for refunds.

Please apply for a refund in accordance with your device store.


For Apple (iOS users):

1. Visit Apple Support page.

2. Select Contact Support in the right upper part of the page.

3. Select Get Help.

4. Billing & Subscriptions – Subscriptions & Purchases – Unrecognized charge

* You can use the following link to review your purchase history: If you see 'itunes.com/bill' or an unfamiliar charge on your statement.


For Google (Android users):

Contact Support Team


Do not forget to include the number of your order (GPA.****-****), screenshot (if needed) and all kinds of related information.