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I Entered My Player ID to Receive Pre-Registration Packages from an Event, but I Didn't Receive the Packages I pre-registered but didn't receive rewards in other games. _ I've subscribed to the Royal Club Membership by mistake. Can I cancel my subsciption? I was about to receive the last Daily Gift, but the reward list has been reset.
My game is lagging and crashing frequently I can't install the game. Why can't I update the game? I can't update my game on iOS I can't connect to the game. What do I do? The screen keeps stuttering during play. See all 9 articles
How can I transfer my game account from an Android device to an iOS device, or vice versa? I have a new device. How do I transfer my game data? Can I use multiple accounts on the same device? Will I be able to keep my data if I reinstall the game on the same device? I keep receiving messages that the account is being played on another device. I want to delete my game account. See all 17 articles
How Do I Request a Refund? How Can I Find My Google Play Purchase Receipt? How Can I Find My Apple App Store Order ID? What is the Royal Club? I've subscribed to the Royal Club Membership by mistake. Can I cancel my subsciption? Where can I check my purchase records? See all 11 articles
My child made an in-app purchase. Can I get a refund? Who processes in-app purchases? For parents: how to contact Devsisters.
Where can I submit my feedback for the game? When is the next update?